Shipping Policy

Shipping Costs

  • Shipping costs are calculated based on the weight of your order and the shipping destination within Europe.

  • You can estimate shipping costs during the checkout process.

  • We offer [free shipping] on orders over [amount].

Shipping Options

  • Standard Shipping: Your order will be shipped within 3 - 4 business days and typically arrives within 7 - 14 business days.

  • Expedited Shipping: For faster delivery, choose our expedited shipping option. Please contact us for a quote.

Delivery

  • We strive to ship your order as quickly as possible. However, delivery times may vary due to factors beyond our control, such as customs clearance and weather conditions.

  • You will receive a tracking number once your order has shipped, allowing you to monitor its progress.

Customs and Duties

  • Customers are responsible for any customs duties, taxes, or fees imposed by their country.

  • We recommend contacting your local customs office for more information on potential costs.

Returns and Exchanges

  • We stand behind the quality of our charcoal. If your order arrives damaged, please contact us within 07 days of delivery for a replacement or refund.

  • Due to the nature of our product, we cannot accept returns for customer dissatisfaction.